Help & Support

Have a problem?
We’re here to offer what help we can.
You may have difficulties with:
• Landlord and Tenant issues
• Other housing issues
• Your GP (or lack of one)
• Welfare and access to benefits
• Lack of support
Members’ local CoVid hardship fund: apply now
FHCLP members may be eligible for financial hardship support – there is no complicated application, just an email with your member details and a short explanation of your situation.
Send your request to

  1. An award for crisis provision may not normally be made if the applicant is in receipt of welfare benefits , including Universal Credit, ESA, JSA, IS and Tax Credits unless any of the following 3 paragraphs apply:
  2. they are waiting for their first payment while their claim is being processed
  3. they have moved off benefits into employment
  • In exceptional circumstances a voluntary payment to help relieve a crisis or poverty may be made without it affecting a person’s entitlement to benefit. Any such payment is entirely discretionary and if awarded it will be given without any expectation of anything in return.

The following agencies may be useful to you for support services and info:
DISK (Disability Information Service Kent)
DISK is an information service for people with a disability, older people, carers and service providers. They cover a range of topics including benefits, holidays, mobility and transport, care services and self help/support groups. Their target group is people with a disability, older people, carers and service providers. They cover Tenterden, Ashford, Folkestone, Hythe, Dover, Deal, New Romney, Lydd.
How to contact: Drop-in, phone, write. Details here
CAB (Citizens Advice Bureau)
CAB aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives. They provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. They value diversity, promote equality and challenge discrimination.
Rainbow Centre
The Rainbow Centre is a Christian charity that delivers a range of services in Shepway to provide support and hope to individuals and families experiencing deprivation or hardship.
Age UK want to make the UK a great place to grow older. They provide advice, enable independence and combat loneliness.
Gingerbread provides expert advice, practical support and campaign for single mums and dads.
Children’s Centres / Sure Start Centres
Sure Start Centres give help and advice on child and family health, parenting, money, training and employment.
Porchlight help people who have nowhere to go and no-one to turn to. Some are people are homeless, others are struggling to cope with the pressures in their lives and need our support to keep on track. They work across Kent and the south east, and help vulnerable and isolated people get support with their mental health, housing, education and employment.
They say: “Whilst we can’t resolve people’s economic difficulties, we do have a belief that mental ill-health detests two things: oxygen and friendship. This is therefore what we seek to provide as both these things take the problems from inside the head to the outside; while not necessarily removing them completely they do become easier to live with and they lose their hold over us.”
How to contact: Website  Tel: 01303 245840 Email
Shopmobility Folkestone / Wheelchair User Group
The mission of the Wheelchair Users Group is:
“To empower and enable wheelchair users to lead full and active lives by helping them obtain the right mobility equipment from both the statutory and private sector”.
Centre for Independent Living Kent
CiLK exists to help its members, and others who share its philosophy, to be self-advocates, to take control and have real choice over how they live their lives.
Benefits & Work
Provides excellent guides and advice for those dealing with benefits issues, particularly those going through assessments and appeals for PIP.
Universal Credit information and advice here